The Double O Difference

Why do business with Double O?  What sets us apart?  Our commitment to quality products and services and our commitment to you.  Here is our pledge.

• Design Phase - We are committed to…
• Listening to the needs of you, our customer
• Providing educated product experts to you in your project
• Educating you about products, service and industry trends
• Evaluating your project, providing you with product recommendations
• Pricing Phase - We are committed to…
• Presenting your project needs to our suppliers for the best possible products, services and prices on your behalf
• Clearly convey to you the products and services  included in your quote
• Assuring your questions about the quote are addressed to arrive at a mutual understanding of your project needs and your proposal
• Fulfillment Phase - We are committed to…
• Handling your order in a prompt manner
• Ensuring we provide you high quality, properly installed products and service
• Providing you quality workmanship from experienced service technicians
• Protecting the surrounding area and cleaning up thoroughly after our work
• Performing a self inspection of your completed project and resolving any concerns, ensuring that the project conforms to our standards of quality
• Reporting any warranty concerns to the manufacturer for resolution and servicing as needed with our certified personnel
• Inspecting your project with you to ensure your satisfaction
• Educating you about use and care of your new product
• Ongoing Care - We are committed to…
• Being available to answer any questions regarding your project
• Providing any warranty repairs during the manufacturer’s warranty
• Being available to meet your long term maintenance needs of your product
• Being here to meet your needs today, tomorrow and into the future

These Commitments are our Highest Priority in our Service to You our Customer!